What are Chatbots?

Chatbots are the artificial intelligence enabled personal assistants. Chatbots can carry out the conversations by text or auditory methods. Chatbots have defined a new way of customer engagement and customer support for the businesses. Bots are the technology of the future and going to replace the traditional methods, website, and mobile applications. Technically, Chatbots are computer software which interacts with the user like humans do. They use artificial intelligence engine and natural language processing to mimic humans in its natural formats text or spoken.

Chatbots work in two ways i.e. rule-based and smart machine based. Rule-based bots follow the rules defined in the database during the conversation. Smart machine based bots, make use of artificial engines and keep learning new ways from their previous interactions and every time they interact with someone their conversation is more precise and meaningful from previous ones.

Chatbot Use Case

  • Restaurant
  • Hotel
  • Dentist
  • Hair Salon
  • E-commerce
  • Banking
  • Education

Chatbots vs. Mobile Applications 

  1. Mobile applications require one to download these from the mobile app store and sign up with either social media account or provide information like name, email, phone etc to create an account. On the other hand, chatbots are available on the respective messenger platform and you just need to start a conversation.
  2. To use the mobile application one is required to get familiar with the UI and navigation. There is no such hassle in bots, they outperform humans and interact in sequential conversations.
  3.  In today’s world, users spend most of their time on messenger platforms. Users and usage on messenger platforms have been increasing day by day. Users spend more than half of their mobile time on messenger platforms. Even the big social media platforms lag behind in the app usage in comparison to messenger platforms.
  4. Time and cost associated with app development are very high and not every business can’t afford that. Once developed there are additional steps to make apps available in the mobile app stores, one needs to invest time and money both for this.

Different Chatbot Channels Available in the market

  • Facebook Messenger
  • Slack
  • Kik
  • Telegram
  • Skype
  • iMessage